Other News (archive)

25 November 2014 - TNT was recognised at the Supply Chain Global Awards ceremony as winner of the Aftermarket Parts Logistics category on 13 November in London. The Supply Chain Global Awards celebrate outstanding contributions to the supply chain and logistics sector in the global automotive industry.

TNT has provided aftermarket parts logistics services to the automotive industry for more than 25 years and is strengthening its focus on key industries, including automotive, in line with the company’s strategy. TNT was selected for the Aftermarket Parts Logistics award due to its consistent customer focus and firm commitment to help customers reduce costs and eliminate waste from their supply chains. During the ceremony, the judges noted that customers value the expertise and support TNT offers in analysing the impact of changes to their supply chains.

TNT was also recognised by the judges for providing fast road transit times across Europe, appreciated by both dealers and customers in the automotive sector. TNT ships parts directly from auto manufacturers’ central European warehouses to country dealerships, reducing the levels of inventory needed close to market. TNT also provides extensive geographic coverage throughout Europe for aftermarket services, without the need for caging during transport, thereby improving use of capacity and reducing costs for customers.

The annual Automotive Supply Chain Global Awards are hosted by Three Six Zero, publishers of the Automotive Supply Chain magazine. The sixteen award categories cover every major supply chain activity linked with the automotive industry. The award winners are selected by an independent panel of peer judges for their outstanding contributions to the automotive supply chain industry within their respective sectors.

28 April 2014 - TNT Express was awarded the Express Logistics provider of the Year at the Supply Chain and Transport Awards (SCATA) 2014 in Dubai last week. This is the second time in a row TNT has picked up the recognition. TNT also received an award for its 'Outstanding Achievement' within the industry.

TNT Express was recognised for its innovative services in the Middle East over the past year. TNT recently broke ground on a €9.5 million road and air hub in Dammam. When complete by early 2015, the facility will become TNT Express' flagship clearance gateway into the Kingdom of Saudi Arabia. The investment in the Middle East was cited as evidence of the company’s commitment to the fast growing region.

The winners collected their awards in front of more than 200 industry professionals during a gala dinner held at The Westin Mina Seyahi in Dubai. TNT's Managing Director Middle East, Mark Pell (right in the picture) commented that  "to win the Express provider of the year award again this year is a great honor, the award for outstanding achievement is particularly pleasing for the thousands of TNT individuals who work so tirelessly for our 15,000 customers in the region."

January 28, 2014 - The fast support offered by TNT Express' customer care centre in Brussels has been named one of the best in Belgium. On 23 January, TNT Express received the "Contact Centre Accessibility" award presented by The House of Contact Centers (THoCC).

During the fourth quarter of 2013, THoCC anonymously assessed the responsiveness of customer contact centres at 157 large companies across 22 industries. Each centre was approached up to thirty times via telephone, e-mail, live chat, web forms, Facebook and Twitter. TNT Express ranked first along with two other service companies. "Our service standards require us to respond 85% of phone calls within 10 seconds," said Rudi Berges, Manager Customer Service Benelux.

TNT Italy app
On the same day, the Italian branch of TNT Express received a special jury prize from CCMM (Customer Management Multimedia Competence) for its customer service app TNT Italia. The app, which allows smartphone users to track shipments and re-arrange deliveries, has been downloaded about 50,000 times since November 2011.