How it works
GoToAssist Support enables two people to work together interactively by sharing their screens and even granting remote-control rights to each other. This saves considerable amounts of time, and therefore money, when providing internal or external support. Its features also make GoToAssist Support ideally suited to selling your software or other products and services.
Two roles always participate in GoToAssist session:
- the consultant who organizes, opens, and directs the GoToAssist session
- a participant who enters a session that has already started
Neither the consultant nor participant require any installation or configuration. To start a GoToAssist, each side needs only an Internet connection and the Netviewer program, which is available immediately without installation:
- The consultant uses the GoToAssist Support Consultant program that he or she has licensed from GoToAssist.
- The participant uses a nonlicensed participant program that he can obtain from the consultant's web site or other source.
The main function of GoToAssist is to transfer a user's screen to another computer, known as desktop sharing.
When you start a GoToAssist session as a consultant, you initially show your own screen. You are in the so-called Show mode. A participant sees on his own screen a depiction of your complete desktop. He is in Watch mode.
To reverse roles during an ongoing session, simply change the direction of viewing.
If your session partner grants you remote control rights, you will have the ability to execute mouse and keyboard commands on his computer, whereby the other person always has the power to decide which applications you may see and control remotely.
As the consultant, you also have access to a variety of administrative tools for session planning and user administration.
During a GoToAssist session, both session partners benefit from functions in the GoToAssist Control panel, such as video and audio transmissions, file transfer, etc.
